Our Commitment to Customer Satisfaction
At BBSR Services, we value every client relationship and
strive to provide professional, transparent and timely
services. We understand that during the course of a
service engagement, a client may occasionally have a
concern regarding communication, documentation,
service delivery, processing timelines, fees or other
matters.
Our Complaint & Grievance Redressal mechanism is
designed to provide clients and service users with a
convenient channel to communicate their concerns so
that they can be reviewed and addressed appropriately.
Our objective is to understand the concern,
review the relevant facts and provide a fair,
transparent and reasonable response within an
appropriate timeframe.
Who Can Submit a Grievance?
A complaint or grievance may be submitted by a client,
prospective client, applicant, service user or other
person who has a genuine concern relating to an
interaction or service provided by BBSR Services.
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Existing clients
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Prospective clients
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Applicants who have submitted a service enquiry
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Businesses and organizations using our services
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Authorized representatives of clients
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Other users who have a genuine service-related
concern
Types of Complaints & Grievances
You may contact us regarding concerns such as:
Service Related Concerns
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Delay in service communication
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Concern regarding service delivery
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Documentation-related concerns
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Application processing concerns
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Lack of service updates
Communication Concerns
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Difficulty communicating with the
assigned team
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Delay in response
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Incorrect communication
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Follow-up concerns
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Customer support concerns
Billing & Payment Concerns
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Professional fee-related concerns
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Payment confirmation issues
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Invoice-related concerns
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Refund-related queries
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Government fee clarification
Other Concerns
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Website-related concerns
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Privacy-related concerns
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Professional conduct concerns
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Documentation security concerns
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Other genuine service-related issues
Before Submitting a Complaint
We encourage clients to first communicate with the
concerned service executive or support team so that
routine issues can be resolved quickly.
If the concern remains unresolved or you require
escalation, you may submit a formal grievance through
the grievance form provided below.
Grievance Redressal Process
1
Submit Your Complaint
Provide accurate information about your
concern using the grievance form.
2
Acknowledgement
Our team will review the submitted
information and acknowledge the grievance
where appropriate.
3
Internal Review
The relevant details may be reviewed with
the concerned service or support team.
4
Resolution / Response
We will make reasonable efforts to provide
an appropriate response or resolution based
on the available information.
Important Information
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Please provide accurate and complete information.
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Avoid submitting passwords, OTPs, ATM PINs,
banking passwords or other highly sensitive
credentials through the grievance form.
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Please mention your application, invoice, client
or service reference number whenever available.
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Government processing delays and decisions of
statutory authorities may be outside the control
of BBSR Services.
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Submission of a grievance does not automatically
constitute an admission of liability or wrongdoing.
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Each grievance will be reviewed based on the
information and records available.